STANDARD TERMS AND CONDITIONS OF SALE
Exchange Policy
A like and repairable part must be received at our facility within 15 days of shipment. If a like and repairable exchange part is not received, the customer will be
Additional Billed up to the OEM list price.
Additional Billing Policy
Failure to return a like and repairable exchange within 15 days of the original date of shipment will result in Additional Billing.
Additional Bill amounts and credits for Sourced parts will reflect the Sourced Vendors policy.
Restock Policy
Customer may restock parts within 15 days of the ship date.
All restocks require a valid RMA. Parts returned without a valid RMA will be treated as exchanges.
If the part is returned within 15 days from the ship date, the following restock fees will apply:
Unopened…………………….20% Restock Fee
Opened……………..………...25% Restock Fee
If a part has been tampered with, the part will be treated as an exchange and restock credit will not be issued.
Warranty Policy
Unless specified otherwise at time of sale, Althea offers a 180 day warranty on all inventory parts excluding tubes. Warranty information for tube purchases will be
given at time of sale.
All warranty claims require a valid warranty RMA. Parts returned without a valid RMA will be treated as exchanges.
Warranty claims must be made within 180 days from the ship date.
All warranty parts must be returned within 10 days of the Warranty RMA.
Warranty credits will be issued after part has been received and tested in our facility.
Breaking QA seals, removing the serial number or tampering with a part in any way voids all warranties.
In order for a warranty credit to be issued, warranty replacement parts must be purchased from Althea.
Warranty replacement parts assume the warranty of the original part purchase.
Shipping Containers:
Some parts are shipped in wood crates or pelican cases. The exchanges for these parts should be returned in the same case in which the original part was
shipped. Failure to return the original shipping container will result in the charge commiserate to the valued of the shipping container.
Inventory/Sourced Policy
The above policies are applicable for every part shipped out of Althea’s inventory. Policy information for sourced parts will mirror the terms and conditions of the sourced vendor.
Limitation of Liability
Althea’s total liability for any claims under this policy is limited to the price of the parts(s) which are the basis for such claim. All disputes arising from or relating to
this agreement shall be maintained solely in the state of Tennessee.
Shipment and Risk of Loss
Unless otherwise stated, every part shall be shipped FOB Althea’s facility, with prepaid freight at Customer’s expense. Title and risk of loss shall pass to Customer at the
time of shipping.